This sets out the shipping policy that applies to customers that make a purchase at KMOLAR.COM. If you have any questions, please contact our customer service team on 0721-367-734 or info@kmolar.com.
Shipping Options & Delivery Costs
We offer the following shipping options , you will be asked to select, a shipping method during checkout.
[your shipping rates here]
Order Processing Time
There are two delivery time slots: 10 AM – 3 PM or 3 PM-7 PM. Please note that orders placed after 4 PM will be processed & dispatched the next day. All orders placed during the Weekends or on a Public Holidays will be sent from our warehouse on Monday or on the next business day. We also offer Free Deliveries for orders within Nairobi CBD
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email & SMS with tracking information. You will be able to track your package directly on the carrier’s website. Track Order
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase, please read our returns & refunds policy for detailed information about our processes.