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Shipping and Delivery Policy for Kmolar Dental Ecommerce Website


Welcome to Kmolar, your trusted online source for dental supplies in Kenya. This Shipping and Delivery Policy outlines the terms and conditions that govern the shipping and delivery of products purchased from Kmolar. Our aim is to provide a smooth and reliable shopping experience, ensuring compliance with Kenya’s laws and regulations.

1. Shipping Destinations

Kmolar delivers products to all regions within Kenya. We are committed to making our products accessible nationwide, including urban and rural areas.

2. Shipping Methods and Carriers

We offer several shipping options to accommodate our customers’ needs:
– Standard Shipping: Delivered within 3-7 business days.
– Express Shipping. Delivered within 1-3 business days.
– Local Pickup: Available at select locations.

We partner with reputable courier services to ensure timely and safe delivery of your orders.

3. Shipping Charges

Shipping charges vary based on the delivery location, shipping method selected, and the weight/volume of the order. Shipping costs will be calculated and displayed at checkout before you finalize your purchase.

4. Order Processing Time

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

5. Delivery Timeframes

The estimated delivery timeframes are as follows:
– Nairobi and Major Cities: 1-3 business days.
– Other Urban Areas: 2-5 business days.
– Rural Areas: 3-7 business days.

Please note that these are estimated delivery times and may vary due to factors beyond our control, such as weather conditions and transportation delays.

6. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also track your order status through your Kmolar account.

7. Delivery Issues

If you encounter any issues with your delivery, such as delays, damaged products, or missing items, please contact our customer service team immediately at [Customer Service Contact Information]. We will work diligently to resolve any problems as quickly as possible.

8. Delivery Attempts

Our courier partners will make a maximum of three delivery attempts. If the delivery is unsuccessful after three attempts, the package will be returned to Kmolar. In such cases, we will contact you to arrange for a re-delivery or pickup. Additional shipping charges may apply for re-delivery.

9. Address Accuracy

To ensure timely delivery, please provide accurate and complete shipping information at checkout. Kmolar is not responsible for delays or mis-deliveries resulting from incorrect or incomplete address details.

10. Compliance with Kenyan Laws

Kmolar complies with all relevant Kenyan laws and regulations, including the Consumer Protection Act, 2012, and the Kenya Information and Communications Act, 1998. We are committed to ensuring the safety and security of your personal information in accordance with the Data Protection Act, 2019.

11. Changes to This Policy

Kmolar reserves the right to modify this Shipping and Delivery Policy at any time. Any changes will be posted on our website and will take effect immediately. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at:

– Email*. support@kmolar.co.ke
– Phone: +254-700-000-000
– Address: Kmolar Dental Supplies, P.O. Box 12345, Nairobi, Kenya

Thank you for choosing Kmolar. We appreciate your business and strive to provide you with the best service possible.

Disclaimer: This Shipping and Delivery Policy is for informational purposes only and does not constitute legal advice. For specific legal advice related to your business, please consult with a qualified legal professional.

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