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Introduction

At Kmolar, we are committed to providing high-quality dental products and ensuring customer satisfaction. This Returns and Recalls Policy outlines the terms and conditions for returns, exchanges, and recalls of products purchased from Kmolar. Our policy complies with Kenya’s laws and regulations, including consumer protection and product safety standards.

1. Returns and Exchanges

1.1 Eligibility for Returns

Customers may return products purchased from Kmolar under the following conditions:
– The return request is made within 14 days from the date of delivery.
– The product is unused, unopened, and in its original packaging.
– The product is not a perishable item, customized, or a special-order item.

1.2 Process for Returns

To initiate a return, please follow these steps:
1. Contact our customer service team at [Customer Service Contact Information] within 14 days of receiving the product.
2. Provide your order number, the product you wish to return, and the reason for the return.
3. Our team will provide you with a Return Authorization Number (RAN) and instructions for returning the product.

1.3 Shipping Costs for Returns

– If the return is due to an error on our part (e.g., wrong product shipped, defective product), Kmolar will cover the return shipping costs.
– If the return is due to a change of mind or any reason not attributable to Kmolar, the customer is responsible for the return shipping costs.

1.4 Refunds

– Refunds will be processed within 7 business days after we receive and inspect the returned product.
– Refunds will be issued using the original payment method.
– Shipping charges are non-refundable, except in cases where the return is due to an error on our part.

1.5 Exchanges

– To exchange a product, follow the same process as returns.
– Once the returned product is received and inspected, we will ship the replacement product.
– Any price difference between the exchanged products will be communicated and charged/refunded accordingly.

2. Recalls

2.1 Product Recalls

Kmolar is committed to ensuring the safety and quality of our products. In the event of a product recall, we will:
– Notify customers promptly via email, phone, or other communication channels.
– Provide instructions on how to return or dispose of the recalled product.
– Offer a replacement product or a full refund, including shipping costs.

2.2 Recall Notifications

– Recall notifications will include the reason for the recall, the potential hazard, and the steps customers need to take.
– Customers are encouraged to register their purchases with us to ensure they receive timely recall notifications.

3. Compliance with Kenyan Laws

Kmolar complies with all relevant Kenyan laws and regulations, including the Consumer Protection Act, 2012, and the Standards Act, Cap 496. We are committed to ensuring the safety and satisfaction of our customers and maintaining the highest standards of product quality.

4. Contact Us

If you have any questions or concerns regarding our Returns and Recalls Policy, please contact us at:

– Email: support@kmolar.co.ke
– Phone: +254-700-000-000
– Address: Kmolar Dental Supplies, P.O. Box 12345, Nairobi, Kenya

Thank you for choosing Kmolar. We value your business and strive to provide you with the best products and service possible.

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Disclaimer: This Returns and Recalls Policy is for informational purposes only and does not constitute legal advice. For specific legal advice related to your business, please consult with a qualified legal professional.